Question 1

How long does clearance usually take once my cargo arrives?

Accepted Answer

It depends on the freight mode and whether the consignment is flagged for physical examination, but most sea and air shipments with complete documentation clear within a few working days of arrival. We stay in direct contact with you throughout so you always know where your shipment stands.

Question 2

What documents should I have ready before my shipment arrives?

Accepted Answer

At minimum: the commercial invoice, packing list, bill of lading or airway bill, and certificate of origin where applicable. Send these to us as soon as they're available — the earlier we have them, the earlier we can prepare your declaration and estimate duties.

Question 3

Do you handle sea, land, and air cargo, or just one mode?

Accepted Answer

All three. Whether your consignment is arriving by container ship through Freetown Port, crossing a land border, or flying into Lungi, our team handles the clearance and forwarding documentation for each.

Question 4

What happens if customs flags my shipment for inspection?

Accepted Answer

We coordinate the examination directly with the customs service department, represent your interests during the process, and keep you updated on any findings or additional requirements — so there's no surprise bill or delay you don't hear about first.

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